Bill Dispute with Starhub

I rang Starhub in June 2010 after being billed $70+ for the month and not $46 as it supposed to be. They explained that because my package had not yet been updated. They reassured me there was no worries as the balance would have to be refunded in the following month (July). Come July there was no refund and worse still, the bill was even higher ($75+), and they had charged my credit card without providing an itemized account for each costing! I called and the staff member informed me that the system was being upgraded and that delays would be inevitable. However, I should be refunded by the following month (August). I requested him to contact the ‘Standard Chartered Bank’ and clarify the account. He agreed to call me back when the matter was resolved. But I did not receive any call from him until today, which is 10 days later. He stated that his name was ‘Moziz’ (or something which sounds like that). He was very rude and insisted that no further progress could be made until I first pay the bill. Totally different from our previous agreement! I refused and reminded him that it was illegal to ask people to pay without a bill. I realised that he was not going to be able to help me and so I requested to talk to his manager. He said it would not be possible. His attitude was extremely poor during the whole conversation. The company’s failure to resolve the situation is a poor reflection on the organization and its employees.
P.S. This problem has been solved in Jan 2011.

Best Internet Service in Singapore

When discussing the best internet service, I’ll definitely recommend Starhub. They not only have very good expertise, but they are also very polite. Before this Chinese New Year, my pc was invaded by a virus and it would automatically shutdown every 20min, as well as being super slow. I had Windows XP reinstalled by myself. After installation, I couldn’t access the internet. Can you imagine for that holiday we stayed at home for 4 days. Apart from New Years Eve, I had nothing much to do. So without the internet, life would have been extremely boring. So I called Starhub for help. The manager very patiently answered all of my questions. He told me as long as the other pc can serve, then the internet service had no problem. The problem lied with my pc. I asked him how to solve this problem as my pc was no longer under warranty. He was himself unfamiliar with the problem, but would try to help by consulting one of his colleagues and would call back later. He did call me as promised the following day. He explained that I would need to install a driver before connecting to the net service. Then we found out that we did not have any driver software. I told him I would need to go back to my company to get the software. I hoped that he would call again after the holiday was over. Again he called. My software was not yet ready, because my colleague and I were not sure how to download it. That was on the Wednesday. My colleague told me that he would go back and find out the next day and then save it on my thumb drive. Next day I went to see him. He still hadn’t done it yet due to his tight work schedule. At night, Starhub staff called again. I again apologized for not being ready with my software. He rest assured me that the following day, he would arrange somebody else to call me as he would be on leave. In the end I got my software on Monday. During this period, he had called me many times. It is very difficult to find a company who would do the same thing here in Singapore. On a previous occasion, I had signed up with Singtel, and the staff seemed not to be very well trained. They failed to solve most of the problems and worse still, they would simply answer that such problems were not covered by their service. So for quality service, I would strongly recommend Starhub.