心情札记

前些天居然被恶人诬陷。靠，连这种事也会发生？况且那人既不认识我，我也不认识他，显然神经病一个。而且自发生这件事以来看到身边各种各样的人，有的幸灾乐祸，当听说此事不是真的以后，失望的表情竟无法掩饰。当然大部分人我也承认是好的，但这件事后令我对新加坡人产生了恐惧，虽然我也明白这不过是极少数新加坡的害群之马，但毕竟心头的阴阳需要些时日才能除去。决定从此后加新加坡籍人为好友时要慎之又慎，除非少数了解的，否则一律不加，其他国籍则不受影响。详情陆续披露。

在那几天阴暗的日子里，我不断地鼓励自己：亲，你可一定要hold住哦！坏人是迟早都会受到惩罚的，毕竟人在做，天在看啊！

从此也想到自己以后不但要做到不造谣，而且也不要跟着传谣，因为很多事情从表面上看我们未必能分得清真与假，传谣会为当事者造成伤害，也不要向偶周围的某些人那样幸灾乐祸！要做一个真正成熟的人。

Kanebo Coffret Dor Eyeliner Cream

I purchased one Coffret Dor eyeliner cream, which caused me to have a severe eye infection. Thus, I wrote an email to the company’s public relations officer. Hopefully I could get some sort of refund or compensation. Here is it.
To whom it may concern,
I purchased one Coffret Dor Eyeliner cream from OG Somerset. However, I found the powder always went into my eyes. Last Nov, it caused me to have a severe eye infection and I spent more than $80 and took almost one week of medical leave before I was able to fully recover. I sincerely hope that something can be done to help me as I still left almost the full bottle. I wish I may be refunded or at least allow to exchange the product for another one.
Your kind concideration will be highly appreciated.
Your faithful customer
Jenny

I received reply from Mr Koh of that company. She said she would try her best to settle this. But she also demanded for the receipt or medical bill. I told her it was quite some time ago and normally I don’t have the habit of keeping my receipts. As for medical certificate, it is understood that we need to submit to our company while applying for medical leave. Since I have the full package to show that the product was their company’s, what’s the point of asking for other supporting documents? She agreed to help and told me to give her some more time since it was just before the Chinese New Year.

Today however, I received the reply which surprised me. It was like this.

Dear Jenny,
Happy New Year.
Thank you for your patience.
As much as I will want to consider reviewing your request, however due to lack of supporting purchase documents &/or medical certificate, I regret to inform that I am not able to proceed further.
I seek your kind understanding to this.
However having said so, I have contacted Japan pertaining to this incident and have made arrangement to send the product back for a lab test to ascertain the cause of your said infection and for further investigation. I will then inform you of the outcome and offer an alternative resolution.
I will need your assistance to bring the product (together with the packaging) back to any of our counters at your earliest convenience for this arrangement.
Jenny, please advise which counter you will be visiting and when is it likely to be so that I can inform my Consultant to attend to you.
Please feel free to contact me at 6290 2064 for further clarifications if required.
With Regards,
Cheryl

I was very unhappy and replied as follow:

Hi, Ms Koh,
I believe it is ridiculous that I have not been refunded, I simply bring the product back to your sales counter. That means I need to pay some extra (say the transport) for the result that had already been decided. Since just now you have already mentioned that you will not be able to proceed, I would rather settle the issue myself by posting this issue to internet including my own website and Facebook etc to seek support from the public. I think I need to say that the worst case scenario this may become a court case. I need that as my proof. I do not understand why you need a purchasing document as it shows strongly that it is your product and really sold by you. So let the public decide.
Jenny

We reached the agreement finally. She came to collect that eyeliner cream from my office. She told me she would sent it to Japan for further testing and kept me posted. Meanwhile she gave me some sample of their other products.

On 22 of March, I received a call from her, said that the company was willing to give me a lipstick as the compensation. I’m quite happy about the result. It at least shows that the company is really concerning about their customers. Their other products like lipstick, eye shadow, foundation etc are quite good. I’ll continue to support their products.

On 19th of April, she came to my company and delivered the lipstick to me personally. It’s a nice piece. I’m happy that it’s finally a happy ending.

Bill Dispute with Starhub

I rang Starhub in June 2010 after being billed $70+ for the month and not $46 as it supposed to be. They explained that because my package had not yet been updated. They reassured me there was no worries as the balance would have to be refunded in the following month (July). Come July there was no refund and worse still, the bill was even higher ($75+), and they had charged my credit card without providing an itemized account for each costing! I called and the staff member informed me that the system was being upgraded and that delays would be inevitable. However, I should be refunded by the following month (August). I requested him to contact the ‘Standard Chartered Bank’ and clarify the account. He agreed to call me back when the matter was resolved. But I did not receive any call from him until today, which is 10 days later. He stated that his name was ‘Moziz’ (or something which sounds like that). He was very rude and insisted that no further progress could be made until I first pay the bill. Totally different from our previous agreement! I refused and reminded him that it was illegal to ask people to pay without a bill. I realised that he was not going to be able to help me and so I requested to talk to his manager. He said it would not be possible. His attitude was extremely poor during the whole conversation. The company’s failure to resolve the situation is a poor reflection on the organization and its employees.
P.S. This problem has been solved in Jan 2011.