Thursday, April 8, 2010

Service in Singapore / 新加坡的服务水平急剧下降

新加坡的服务水平越来越差。大约两个星期前,我去位于Ang Mo Kio的NTUC Hub四楼的Foodcourt吃饭,发现桌子上一片狼藉,根本没人收拾,我期待着我吃着吃着便会有人来,可等我吃完了都还没来;而且他们很少擦桌子,除非你要求,但即使你要求了,擦得也不干净,如果你让他们在擦干净点,他们马上就不高兴,一块脏抹布到处擦,从不见他们洗。但如果是在十多年前,情况截然不同,那时候的新加坡比其他国家好多了,十分注重卫生,我记得那时候的中国跟新加坡比起来差很远,那时候经常会发生服务人员与顾客争吵的情形,有时他们也会以次充好;但现在的情况则完全不同,中国有了大幅度的提高,而新加坡却止步不前。昨天我去Bukit Batok地铁站边的NTUC买nectarine,一盒中居然发现已有5个烂了,我觉得如果政府不及时想办法的话,新加坡很快就会落人后了。

The service in Singapore is getting worse and worse. About 2 weeks ago, I went to the Foodcourt inside Ang Mo Kio NTUC Hub. The tables were so messy with the plates and leftovers from previous people because the staff there are so slow. I had to clear some space for myself meanwhile waiting for the staff to clear the table for me. But no one came, even after I’d finished my eating. And this in fact happens in every Foodcourt in Singapore. Even though they clear the table, they don’t even wipe them. You have to make a request if you want them to wipe your table. But even if you do make a request, they simply wipe with the same piece of cloth again and again without washing it. Even if they do wipe it for you, you are still able to see the stains on the table. But if you insist that they clean it further, they will soon become very annoyed with you. So disgusting!
Yesterday, I went to NTUC near Bukit Batok MRT station to buy nectarines. After I got back home, I found 5 out of one box were already rotten. Ten years ago, if you compared Singapore and other countries, you would find Singapore was much better. But today, other countries have already caught up. Singapore is getting worse. For example, it used to be that if you went to China, you would find that the standard of service was quite poor and you might even get cheated. But today, I find that customer services in China are even better than Singapore. Can the Government please do something? If not, I believe we will be left behind.

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