Worst Service Provider in Singapore

The worst customer service provider is OCBC. Since last year, their service has been consistently poor. I have had lots of problems with them. At first (starting from last April), we had some dispute which supposed would be easily solved. They promised they would call me after they checked the account. But who knows if they ever did and after a while, I also forgot - as I’m a working professional under the severe stress from both work and family. In the end, I experienced delay in my payment and a penalty. Of course, I wouldn’t agree to pay for other people’s mistakes. That caused a big fight between us. Each month when I received the bill, the amount would become higher by at least S$60 dollars more because of the late payment charges and interest. Until the End of the year, it went up as high as S$350+. I was so angry that I lodged a complain against them to their headquarters and that finally escalated the entire situation. I was disturbed so much as they called me each day more than 20 times to chase me down to make the payment. (oddly they only called me when seeking to collect the payment. Other than that, it’s quite difficult to find them).
After that, they tried to persuade me to apply for two more credit cards. They said as long as I spent any amount, I should be able to get a S$20 rebate for each card. Until January, I didn’t receive anything. I called them and they said “not so fast“. It should come in the following month. In February, I received a rebate from one of the cards. So I called them again. They told me the other one would take longer and they said that by March I should get it. Until the March bill came, it was still not there. Again I called. This time, the staff said the promotion was only eligible to certain people. I told them right from the beginning that they had already confirmed that I was one of the eligible candidates. He said he needed to check and that it would take three working days. He would call me the following week. In fact, this is their practice. They always tell customers the check will take a certain time and they will get back to them - just like what happened to me last year. But they will never call. Just as what I had predicted, I never received any call from him. I’m very experienced since I went through it all last year. After almost 2 weeks, I thought I couldn’t wait any more. Again this time the staff told me exactly the same thing. I asked him why the check took such a long time. He promised me he would definitely call me the following day. On the phone, I told him this would be the last time I trusted that bank. If by the following day, I still did not receive any call from him. I would guarantee him that I would not back down. I wouldn’t be so patient any more and I told him do not test my limit. He assured me I could definitely trust him. But guess what happened? Nobody called me the whole day. Next day, I called and a lady answered phone. She again said the same thing. But this time, she finally called me back and told me I shall receive a S$20 Best Denki voucher not rebate by next time. Though it is different from what they promised and voucher is not as good as rebate, I decided to give up. Let’s hope I really will receive the voucher by next month.